Privacy Policy

1. Who we are

Plano Dryer Pros (“we,” “us”) repairs household clothes dryers in Plano, Texas. This policy explains how we handle personal information collected through dryerrepairplano.com (the “Site”), our forms, and phone calls about service. Our contact details are in section 12.

2. Information we collect

Information you give us

• Contact details: name, phone number and, if you choose to give it, email address.
• Service details: your ZIP code, whether your dryer is gas or electric, the brand and model, and what the dryer is doing.
• Feedback: anything you tell us on our feedback form, including an optional way to contact you.
• Call information: the number you call from and what you tell us during the call.

Information collected automatically

• Technical data such as your IP address, browser type, device type, pages viewed and the page that referred you. Our web host and security tools record this in server logs.
• Cookie and analytics data. We use Google Analytics and Google Search Console to understand how the Site is used. Analytics counts visits, the pages viewed, and taps on phone and request-a-repair links, and Google may set cookies for this purpose. See our Cookie Policy.

3. How we use information

• To respond to your request, schedule a visit, give you an estimate and complete a repair.
• To follow up on your repair and honor any warranty.
• To answer questions and improve the Site, including this site’s content and speed.
• To protect the Site from spam, fraud and abuse.
• To meet legal, tax and record-keeping obligations.

4. How we share information

We share information only as needed to run the business:

• Service providers that help us operate the Site and contact you, such as our web hosting provider, email delivery, form spam protection and analytics tools. They may process data only to provide their services to us.
• Legal and safety reasons, if we are required by law or need to protect people or property.
• Business changes, if the business is sold or merged, in which case information may transfer to the new owner.

We do not sell your personal information.

5. Calls and text messages

If you give us your phone number, you agree that we may call or text you about your request, such as to confirm an appointment or answer a question. We use your number for that purpose and not for unrelated marketing.

6. Cookies and similar technologies

The Site uses cookies that keep it working and, if enabled, cookies that help us measure traffic. You can control cookies in your browser settings. Details are in our Cookie Policy.

7. How long we keep information

We keep service and contact records for as long as needed to complete your request, honor any warranty, and meet legal and accounting requirements. Feedback and general inquiries are kept for as long as they are useful for improving the Site and our service. After that we delete or anonymize them.

8. Security

We use reasonable technical and organizational measures to protect information, including a secured website and access limited to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, unless we need to keep it for legal or warranty reasons. Texas residents may have additional rights under applicable Texas law. To make a request, contact us using the details below. We may need to verify your identity before we act on a request.

10. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

11. Other websites

The Site links to other websites, including Google Maps for directions, the National Fire Protection Association and Atmos Energy. Their privacy practices are their own, and we are not responsible for them.

12. Contact us and changes to this policy

To ask a privacy question or make a request:

Plano Dryer Pros
909 W Spring Creek Pkwy, Suite 210
Plano, TX 75023
Phone: (469) 555-0173
Email: hello@dryerrepairplano.com
Online: our contact form

We may update this policy. The date at the top shows when it last changed, and material changes will be posted on this page.